The other day I was at Starbucks (I know, I know...) getting my morning fix. I love Starbucks. Especially the one at the end of my street. I have said many times that it is like my Cheers, you know, where everybody knows your name and I am so grateful for this. When I first started my own … [Read more...]
How’s Holiday Customer Service in the Marketplace?
Now that the holiday shopping season is in full swing, I thought it might be prudent to get some advice on customer service. And who better to ask than the hosts of CBC's Marketplace, Erica Johnson and Tom Harrington. Erica: Can we just start with your shoes? Now that we've got the … [Read more...]
piss me off-skimping on the cheese
I have a number of friends who are lactose intolerant and have discovered this in the last couple of years. I picture the doctor's office, where they tell you of your allergy, with a shotgun in one corner-offering cheese lovers like me an option to end their lives then and there rather than … [Read more...]